Frequently Asked Questions

At this time data in ZipHealth is backed up the Microsoft HealthVault and Google Health through our bi-directional sync technology. What you enter into your smartphone is automatically synced with your personal health records and vice versa.

Bug reports, how-to questions, feature requests, and usability feedback from users like yourself keep us motivated and help us improve our products. Your input is always welcome here, and thanks in advance.

Please take a few minutes to browse the complete list of questions in this FAQ, just in case a similar, if not identical, question has been asked and answered recently.

Then, please click ask, and type in your question. We will get back to you as soon as possible, usually within one business day.

ZipHealth is not a PHR any more than BlackBerry is an ISP. While other mobile applications put your health information their website, ZipHealth enables you to keep your health information where you choose to keep it, and yet manage it on your iPhone, BlackBerry, or Android phone.

• ZipHealth is the first two-way sync mobile health record (PHR) for people who have their records at Google Health and Microsoft HealthVault. Thus, what is entered into your Personal Health Record (PHR) is automatically updated on ZipHealth and vice versa.
• ZipHealth is the first mobile application that works across all major PHRs and across all major smartphone platforms. That means that you can manage your health information on your smartphone: iPhone, Android, or Blackberry.
• However, we did not stop there because we know that simply having your health records go mobile is not enough. Instead, we enable people to do a variety of things for yourself and the loved ones you care for using ZipHealth.
  1. Prescription Organizer and Pill Reminders
  2. Schedule reminders for follow-up tests and appointments
  3. Logs and instant charts for home monitoring tests (diabetes, blood pressure, mood, peak flow, weight)
• We also feature a way to organize and prepare for doctor visits using a list of "sticky notes" discussion questions related to any portion of your health record, labs, or your log of home monitoring data. Just as a good nurse or medical assistant helps you to organize your questions before your appointment with the doctor, ZipHealth allows you to take control of your own health and log your daily life so that you can share it with your clinicians easily.

ZipHealth currently connects with Google Health and Microsoft HealthVault.

HealthVault is a free, privacy and security enhanced online service designed to put you in control of your health information. HealthVault connects with many health and fitness sites to help manage your health. Please view the complete list of HealthVault-connected applications.

Google Health allows you to store and manage all of your health information in one central place. With Google Health, you can build online health profiles, import medical records from hospitals and pharmacies, share your health records, and explore online health services. Please click here to explore Google Health.

Perhaps your care provider already supports one or both of these. Please ask them, or check the list of partners at Google Health and Microsoft HealthVault.

Even if your care provider is not yet connected with Google Health or Microsoft HealthVault, the data you enter using ZipHealth will be integrated with the records at your care providers if and when they do connect.

We are working on building partnerships with a variety of electronic health records systems.
As more doctors, clinics, pharmacies, hospitals come online with meaningful electronic health records, ZipHealth's aim is to help people access their health information wherever it may reside.

In order for ZipHealth to access any health records, they need to be located on one of the PHRs supported by ZipHealth. Please see FAQ What/Where is my PHR? for a list of PHRs currently supported by ZipHealth.

• If the health records for your loved one is already located in one of the supported PHRs, you can add his/her PHR account to ZipHealth just like you added your own account. Please see FAQ How do I add my PHR account to ZipHealth? if you need help.
• If the health records for your loved one are not yet online, you may consider putting them online at one of the PHRs supported by ZipHealth.
• If the health records for your loved one are already online at a website not supported by ZipHealth, please let them and us know.

Once you have added all the accounts to ZipHealth, the "current account" picture (bottom right corner on iPhone and iPod Touch, near top right corner on Android and BlackBerry) shows the account that you are currently viewing. To view a different account, click the current account picture to go to ZipHealth home screen, and then click on the account you wish to view.

Every time you launch ZipHealth, it opens account you were viewing most recently. Please pay close attention to the "current account" picture, and be sure that you are viewing the correct account.

You can email or SMS data from ZipHealth, including immunization records, to any party you choose. Here is how:

• Navigate to the screen containing the data you wish to send.
• On Android and BlackBerry, choose menu option "Copy". This copies data from the screen to your phone clipboard. This data will then be available to paste into your message (email, sms, tweet, ...).
• On iPhone and iPod Touch, you can take a screenshot of any screen in any App. Simply press and hold the Home button and then press the the power/sleep button. This screenshot will then appear in your photo gallery, and you can email it to anyone.
• Hint: You can combine data from multiple parts of ZipHealth into the same message. Just repeat the above steps for each part.

ZipHealth stores your data in your PHR (personal health record), not on our website. If you use your BlackBerry, iPhone or Android phone to read email, then you know that your phone simply provides you with mobile access to your existing email account; it does not insist that you start using a new email account. We feel the same way about your health records. You decide where you want to keep your health records, and we will log your data to that account. This way, your data will be yours to keep, even if you were to stop using ZipHealth.

You can read more about ZipHealth and PHR at ZipHealth/WhyPHR.

If ZipHealth does not support your PHR, please tell us, and let your clinician, PHR provider know that you would like to have ZipHealth work with their system.

Your "Today" tab is a chronicle of the day. It contains:

1. All the Medications, Measurements, and Healthy Habit tasks (e.g., diet, exercise) that are scheduled for today.
2. All the above tasks you actually performed today, and all unplanned events (e.g., a symptom, a snack) for today.

The former are shown with white background, and the latter with a shaded background. Together, these entries show your entire day at a glance -- all medications, all measurements, all meals, all exercise, and all symptoms. If you or your doctor ever need to trace the events leading up to one particular symptom, the "Today" tab for that day will tell the complete story.

The reason why your "Today" tab may be empty is because you have not yet scheduled any Medications, Measurements, and Healthy Habit tasks (e.g., diet, exercise). Please click on the "Logs" tab, choose a Medication, Measurement, or Healthy Habit task, and click "Schedule" from the menu options.

You can read more on this topic at ZipHealth/Schedule.

Please check the list of PHRs currently supported by ZipHealth at What/Where is my PHR?. If your PHR is not supported by PHR, please let them know and tell us. Assuming your PHR is supported by ZipHealth:

1. Please go to the ZipHealth home screen by clicking the current account picture.
2. Click menu option "Add New", choose your PHR, and then follow instructions on screen.

Bug reports, how-to questions, feature requests, and usability feedback from users like yourself keep us motivated and help us improve our products. Your input is always welcome here, and thanks in advance.

Please take a few minutes to browse the complete list of questions in this FAQ, just in case a similar, if not identical, question has been asked and answered recently.

Then, please click ask, and type in your question. We will get back to you as soon as possible, usually within one business day.